Shipping Policy

Last Updated: July 14, 2026

Thank you for shopping at Reno Display. We are committed to delivering your furniture orders safely and efficiently. Please read this Shipping Policy carefully to understand how we handle shipping, delivery timelines, and related matters.

1. Processing Time

Standard Items (Ready Stock – China Factory)

• Standard items are ready stock held in our China factory.

• Orders are typically processed and prepared for shipment within 7–20 days after order confirmation.

• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Custom Items

• Custom-made furniture is produced to your specific requirements.

• Production typically takes 15–30 days, depending on the complexity of your order.

• Our team will provide you with an estimated production timeline during the order confirmation process.

• Once production is complete, your order will be shipped immediately and you will receive tracking information.

Order Verification

All orders are subject to verification before processing. Our team may contact you to confirm order details, especially for custom items. Delays in responding may result in processing delays.

2. Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure your furniture arrives safely. The shipping method will be selected based on:

• The size and weight of your order

• Your delivery address

• The type of product (standard vs. custom)

• Your selected shipping option at checkout

Available shipping options will be displayed at checkout. For oversized or heavy furniture items, we may use specialized freight services to ensure safe delivery.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the destination, weight, dimensions, and selected shipping method of your order.

• You are responsible for all shipping fees unless otherwise stated in a promotional offer.

• Additional charges may apply for:

  • Remote or hard-to-reach areas

  • Delivery to islands or offshore locations

  • Lifting or carrying items above a certain number of floors without a functional elevator

We will notify you of any additional charges before shipping your order.

4. Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected:

Air Freight vs. Sea Freight

• Air Freight: Faster delivery (7–15 days). Recommended for smaller items or urgent orders.

• Sea Freight: More economical but takes longer (30–40 days). Recommended for large, heavy, or bulk furniture orders.

Total Estimated Timeline

The shipping method you select at checkout will determine the delivery timeline. Please choose carefully based on your needs.

Important Notes:

• These are estimated delivery times and are not guaranteed.

• Delivery may be delayed due to factors beyond our control, including but not limited to:

  • Carrier delays

  • Customs clearance

  • Severe weather conditions

  • Public holidays

  • Port congestion (for sea freight)

  • Force majeure events

We will keep you updated if we become aware of any significant delays affecting your order.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• A link to the carrier's tracking portal

Please allow up to 48 hours for the tracking information to update after you receive the email. If your tracking number does not show any movement after 72 hours, please contact us at renodisplayglobal@gmail.com.

Note for Sea Freight: Sea freight tracking updates may be less frequent than air freight. Please allow additional time for tracking information to appear.

6. Delivery and Signature Requirement

Receiving Your Order

• Most furniture deliveries require a signature upon delivery to ensure safe receipt.

• Please ensure that someone is available at the delivery address during business hours to receive the package.

• If no one is available to accept the delivery, the carrier may:

  • Attempt a re-delivery (additional fees may apply)

  • Leave a notice with instructions for pickup

  • Return the item to us (additional shipping fees will apply for re-shipment)

Inspecting Your Order Upon Delivery

• We strongly recommend that you inspect your order immediately upon delivery.

• If you notice any visible damage to the packaging or product, please:

  • Note the damage on the delivery receipt before signing.

  • Take clear photos and videos of the packaging and product.

  • Contact us within 48 hours of delivery at renodisplayglobal@gmail.com or call +86 15274974396.

For more details on damage claims, please refer to our Return and Refund Policy.

7. International Shipping

We ship to select international destinations. If your country is not listed at checkout, please contact us to inquire about availability.

Customs, Duties, and Taxes

• For international orders, you are responsible for any customs duties, import taxes, or brokerage fees that may apply in your country.

• These charges are not included in the product price or shipping cost paid at checkout.

• Customs policies vary by country. We recommend contacting your local customs office for information on potential fees before placing your order.

Customs Delays

We are not responsible for delays caused by customs clearance processes. Please allow additional time for customs processing, especially for sea freight shipments.

International Shipping Restrictions

Some products may be subject to export or import restrictions. You are responsible for ensuring that your order complies with applicable import laws in your country.

8. Shipping Address

Accuracy of Address

• You are responsible for providing a complete and accurate shipping address at checkout.

• If you need to change your shipping address after placing an order, please contact us immediately at renodisplayglobal@gmail.com.

• Address changes made after shipment may not be possible and may incur additional fees.

Incorrect or Incomplete Addresses

If your order is returned to us due to an incorrect or incomplete address provided by you:

• You will be responsible for the return shipping fees.

• Additional shipping fees will apply for re-shipment to the correct address.

• No refund will be issued for orders lost due to incorrect address information.

9. Shipping Insurance

We purchase shipping insurance on your behalf for every order. This protects you against major transit damage.

• If your order arrives damaged, please refer to our Return and Refund Policy for detailed instructions on filing a damage claim.

• We will assist you throughout the insurance claim process with the carrier.

10. Missing or Lost Packages

If your package is marked as delivered but you have not received it:

1. Check with your neighbors, building management, or reception desk.

2. Verify the shipping address on your order confirmation email.

3. Contact the carrier directly with your tracking number.

4. If you still cannot locate the package, contact us within 7 days of the "delivered" status at renodisplayglobal@gmail.com.

We will work with the carrier to investigate the issue. Please note that we are not responsible for packages stolen after delivery confirmation.

11. Failed Delivery Attempts

If a delivery attempt fails due to:

• No one being available to receive the package

• Incorrect contact information provided by you

• Refusal to accept the package

The carrier may:

• Make additional delivery attempts (additional fees may apply)

• Hold the package at a local depot for pickup

• Return the package to us

If the package is returned to us due to failed delivery attempts, you will be responsible for:

• The original shipping cost (non-refundable)

• The return shipping cost

• Any additional fees for re-shipment

12. Order Cancellation Before Shipment

• Standard items: You may cancel your order before shipment for a full refund. Please refer to our Return and Refund Policy for details.

• Custom items: Once production has begun, cancellations are not accepted.

13. Contact Us

If you have any questions about our Shipping Policy, please contact us:

• Email: renodisplayglobal@gmail.com

• Phone: +86 15274974396

• Business Hours: Monday – Saturday, 8:00 AM – 10:00 PM (Beijing Time, GMT+8)