Refund policy

Return and Refund Policy

Last Updated: July 14, 2026

Thank you for choosing Reno Display. We offer both standard ready-to-ship items and custom-made furniture to suit your needs.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms below.

1. Standard Items – No Refund After Shipment

Standard items are pre-manufactured products that are ready for shipment from our inventory.

Before Shipment

  • You may cancel your order and receive a full refund at any time before your item has been shipped.

  • To request a cancellation, contact us at renodisplayglobal@gmail.com with your order number.

After Shipment – No Refund, No Return

  • Once your standard item has been shipped, we do not accept any returns, exchanges, or refunds for any reason, except for verifiable transit damage or manufacturing defects (see Section 3 below).

  • This includes but is not limited to: change of mind, incorrect size selection, color dissatisfaction, or incompatibility with your space.

Your Responsibility Before Purchase

  • We strongly recommend that you carefully review all product descriptions, dimensions, materials, and finishes before completing your purchase.

  • If you have any questions about a product, please contact us at renodisplayglobal@gmail.com prior to placing your order.

2. Custom Items – No Refund After Production Begins

Custom-made items are produced to your specific specifications, including but not limited to customized dimensions, materials, finishes, or design modifications.

Strict No-Return, No-Refund Policy

  • Once production has begun, no cancellations, returns, or refunds will be accepted under any circumstances, except for verifiable manufacturing defects or transit damage (see Section 3 below).

  • By placing a custom order, you acknowledge and agree that these items are non-returnable and non-refundable.

Pre-Production Cancellation

  • You may cancel a custom order only if production has not yet started.

  • Our team will send you a production confirmation email before we begin manufacturing. You have 24 hours from receiving this email to request a cancellation.

  • Once you confirm the order details or once the 24-hour window passes, production will commence and no further cancellations will be honored.

What Constitutes a Defect (For Custom Items)

  • We will only accept claims for significant structural defects that affect the functionality or safety of the item.

  • The following are not considered defects:

    • Minor color, grain, or texture variations (natural characteristics of wood and materials).

    • Slight measurement deviations within industry standards (±2–3 cm).

    • Differences in appearance from online images due to monitor display settings.

3. Damaged or Defective Items (The Only Exception for All Orders)

We take exceptional care in packaging and shipping your furniture. However, in the unlikely event that your order arrives damaged or has a significant manufacturing defect, we are here to help.

Insurance Coverage
We purchase shipping insurance on your behalf for every order. This ensures that you are protected against major transit damage.

To qualify for a remedy, you must:

  • Inspect your order immediately upon delivery.

  • Contact us within 48 hours of delivery at renodisplayglobal@gmail.com or call +86 15274974396.

  • Provide your order number along with clear, high-resolution photos and videos showing the damage, as specified in our email instructions.

Important: Please follow the photo and video requirements carefully as outlined in our response email. These materials are essential for filing a successful insurance claim with the carrier.

Our Commitment to You

  • If we verify a valid damage or manufacturing defect, we will, at our sole discretion, arrange for:

    • A free repair (if feasible), or

    • A replacement of the affected item, or

    • A full refund (including original shipping costs).

  • In cases of major damage, we will assist you throughout the insurance claim process with the shipping carrier to ensure you receive full compensation.

4. What Is NOT Covered

The following situations do not qualify for a return, replacement, or refund:

  • Change of mind, buyer's remorse, or no longer needing the item.

  • Incorrect size, color, or style selection by the customer.

  • Incompatibility with your existing décor, room size, or color scheme.

  • Minor measurement discrepancies within industry-standard tolerances.

  • Differences in appearance from online images due to monitor or device display settings.

  • Damage caused by improper assembly, installation, or use.

  • Normal wear and tear over time.

5. Order Cancellation Summary



Product Type Before Shipment / Before Production After Shipment / After Production
Standard Items ✅ Full refund available ❌ No returns, no refunds
Custom Items ✅ Full refund available (only if production not started) ❌ No returns, no refunds

6. Refund Processing

If a refund is approved:

  • The refund will be credited to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

7. Contact Us

If you have any questions about this policy, please contact our Customer Service team:

  • Email: renodisplayglobal@gmail.com

  • Phone: +86 15274974396

  • Business Hours: Monday – Saturday, 8:00 AM – 10:00 PM (Beijing Time, GMT+8)